Cancellation Policy

1. Overview & Subscription Scope

Subscription terms for our visual agent workflow platform.

This Cancellation Policy applies to all subscriptions, paid tiers (such as Pro and Enterprise tiers), API usage add-ons, and digital services offered on VibeAgent (Scale Vibe Agent) and the Global Agent Studio platform at globalagentstudio.ai and vibe.globalagentstudio.ai, owned and operated by Global Agent Studio (operated in association with BRIGHT MEDIA SOLUTION PRIVATE LIMITED, "we", "our", or "us").

VibeAgent provides a visual drag-and-drop workflow and AI agent orchestration builder (similar to n8n) that allows developers, founders, and enterprises to design, execute, and scale autonomous AI agents connected to LLMs, knowledge bases (RAG), and over 200+ external tools.

2. How to Cancel Your Paid Subscription

Self-service cancellation anytime with zero lock-in.

We believe in transparent, frictionless subscription management. You may cancel your active paid subscription at any time through either of the following methods:

• In-App Self-Service Cancellation: Log in to your VibeAgent dashboard at vibe.globalagentstudio.ai, navigate to Workspace Settings -> Billing & Subscription, and click 'Cancel Subscription'.
• Email Cancellation: You can also request subscription cancellation by emailing contact@globalagentstudio.com from your registered account email with the subject 'Subscription Cancellation Request'. Our billing desk processes email cancellation requests within 24 business hours.

3. Effective Date of Cancellation & Service Continuity

Keep your workspace active through the end of your paid billing term.

When you cancel your recurring subscription:

• No Immediate Disruption: Your active subscription will remain valid until the end of your current paid billing period (monthly or annual). You will retain full access to your agent canvases, execution lanes, and API integrations until that date.
• Zero Auto-Renewal: Once cancelled, your payment method (Credit Card, Debit Card, or UPI AutoPay via Razorpay) will NOT be charged for subsequent billing cycles.
• Automatic Downgrade to Free Tier: At the conclusion of your paid cycle, your workspace will automatically transition to our Free Individual Builder tier. Your existing workflows and agent configurations remain intact and accessible within free tier limits.

4. Accidental Billing & 48-Hour Cancellation Grace Period

Immediate cancellation and refund eligibility for unintended debits.

If an automatic renewal or upgrade was debited unintentionally, or if an accidental duplicate charge occurred due to a network glitch:

• Grace Period: You may request an immediate cancellation and full refund within 48 to 72 hours of the billing timestamp, provided you have not extensively consumed that month's execution quota.
• Submission: Submit your request to contact@globalagentstudio.com including your registered email, workspace name, and Razorpay Payment ID (format: pay_xxxxxxxxxxxxxx).
• Refund Processing: Once approved, your subscription is terminated immediately and funds are remitted back to your source payment method via Razorpay within 5 to 7 business days.

5. Enterprise & Custom Plan Cancellations

Terms governing custom contractual enterprise agreements.

Cancellations for Enterprise agreements, dedicated VPC deployments, or custom SLA contracts are governed by the specific termination clauses agreed upon in your signed Master Services Agreement (MSA). Please contact your dedicated account executive or legal@globalagentstudio.com for assistance.

6. Merchant Contact & Billing Support

Official contact details for subscription and cancellation inquiries.

If you have questions, require clarification, or need assistance cancelling your subscription, please contact our support team: