Shipping & Delivery Policy

1. Nature of the Service & Digital Delivery Model

Purely cloud-based Software-as-a-Service (SaaS).

This Shipping & Delivery Policy applies to all subscriptions, licenses, and services purchased on VibeAgent (Scale Vibe Agent) and Global Agent Studio via globalagentstudio.ai and vibe.globalagentstudio.ai, published and operated by Global Agent Studio (operated in association with BRIGHT MEDIA SOLUTION PRIVATE LIMITED, "we", "our", or "us").

VibeAgent is a 100% cloud-hosted Software-as-a-Service (SaaS) visual workflow and agent automation platform (similar to n8n). No physical goods, boxed software, installation disks, or tangible products are manufactured, stored, or shipped by Global Agent Studio.

2. Zero Physical Shipment Policy

Clear statement affirming no physical courier or freight deliveries.

Because all services and products provided on VibeAgent are entirely digital:

• No Tangible Goods: We do NOT pack, dispatch, or deliver any physical merchandise, hardware devices, printed manuals, or physical installation media.
• Zero Courier or Postal Involvement: No postal delivery, courier partners, or customs clearance procedures are involved in any transaction.
• No Shipping Charges: Customers are never assessed any shipping fees, courier surcharges, packaging costs, or delivery handling expenses.

3. Instantaneous Digital Delivery & Workspace Provisioning

Immediate electronic fulfillment upon successful payment.

Digital fulfillment is automated and instantaneous upon successful checkout via the Razorpay payment gateway:

• Immediate Account Upgrade: Your VibeAgent workspace is automatically upgraded to the purchased tier (e.g. Pro Tier) in real time upon confirmation of payment from Razorpay.
• Instant Access to Features: Advanced visual canvas nodes, multi-agent orchestration lanes, 200+ tool connectors, and higher execution quotas become immediately available within your browser.
• Electronic Invoice & Receipt: An official digital tax invoice and payment receipt containing your Razorpay Payment ID, transaction date, and subscription details is transmitted automatically to your registered billing email within minutes of payment.

4. Troubleshooting Digital Fulfillment Issues

Steps to take if your workspace does not reflect an upgrade immediately.

In rare instances where network lag delays webhook processing between the payment gateway and our provisioning servers:

• Please refresh your browser window at vibe.globalagentstudio.ai and verify your active workspace tier in Workspace Settings -> Billing.
• Check your billing email spam/junk folder for your automated Razorpay invoice notification.
• If your workspace does not reflect the upgrade within 15 minutes of payment deduction, please email contact@globalagentstudio.com with your Razorpay Payment ID, and our engineering team will manually verify and provision your workspace immediately.

5. Merchant Contact & Support Details

Official contact details for delivery and fulfillment inquiries.

If you have questions regarding digital delivery or account provisioning: