Privacy Policy
Your privacy matters to us. This policy explains how Global Agent Studio collects, uses, and protects your data when you use our platform.
Last Updated: January 1, 2026
1. Introduction
Global Agent Studio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website globalagentstudio.ai and use our AI agent platform (collectively, the "Service").
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.
2. Information We Collect
Information You Provide
- Account registration details (name, email address, company name)
- Payment and billing information processed via secure third-party providers
- Communications you send to our support team
- Feedback, survey responses, and feature requests
- Content you upload, configure, or create within the platform
Information Collected Automatically
- Log data: IP address, browser type, pages visited, time and date of visits
- Device information: hardware model, operating system, unique device identifiers
- Usage data: agent workflows created, API calls made, feature interactions
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing, operating, and improving the Service
- Processing transactions and sending related information including purchase confirmations and invoices
- Sending administrative information such as updates, security alerts, and support messages
- Responding to comments, questions, and requests for customer support
- Monitoring and analysing usage patterns to improve user experience
- Detecting, investigating, and preventing fraudulent transactions and other illegal activities
- Complying with legal obligations and enforcing our terms
- Personalising your experience and delivering relevant content
4. Sharing of Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: trusted third-party vendors who assist in delivering the Service (hosting, analytics, payment processing, customer support) under strict confidentiality obligations
- Business Transfers: if we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction
- Legal Requirements: when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Global Agent Studio, our users, or the public
- With Your Consent: in any other case where you have given explicit consent
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When your account is deleted, we will delete or anonymise your personal data within 90 days, except where retention is required for legal compliance, fraud prevention, or dispute resolution.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Service.
- Essential Cookies: required for core platform functionality and security
- Analytics Cookies: help us understand how users interact with the Service
- Preference Cookies: remember your settings and personalisation choices
7. Data Security
We implement industry-standard technical and organisational security measures including AES-256 encryption at rest, TLS encryption in transit, SOC 2 Type II compliance, role-based access controls, and regular third-party security audits.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Rectification: request correction of inaccurate or incomplete data
- Erasure: request deletion of your personal data ("right to be forgotten")
- Restriction: request that we restrict processing of your data
- Portability: receive your data in a structured, machine-readable format
- Objection: object to processing based on legitimate interests or for direct marketing
- Withdraw Consent: where processing is based on consent, withdraw it at any time
9. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission where applicable.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: