Privacy Policy

1. Introduction

Global Agent Studio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website globalagentstudio.ai and use our AI agent platform (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, operating, and improving the Service
• Processing transactions and sending related information including purchase confirmations and invoices
• Sending administrative information such as updates, security alerts, and support messages
• Responding to comments, questions, and requests for customer support
• Monitoring and analysing usage patterns to improve user experience
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Complying with legal obligations and enforcing our terms
• Personalising your experience and delivering relevant content

4. Sharing of Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Payment Gateway & Billing: Razorpay Software Private Limited (authorized payment aggregator for processing subscriptions, credit/debit cards, UPI, and netbanking under Reserve Bank of India (RBI) regulations and PCI-DSS Level 1 security standards)
• Service Providers: trusted third-party infrastructure vendors who assist in delivering the Service (cloud hosting, database management, LLM inference providers with zero data retention, and customer support) under strict enterprise confidentiality obligations
• Business Transfers: if we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction
• Legal Requirements: when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Global Agent Studio, our users, or the public
• Mobile Information Non-Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
• With Your Consent: in any other case where you have given explicit consent

5. Google Workspace API Data & Limited Use Disclosure

VibeAgent (Global Agent Studio) integrates with Google APIs to enable user-directed AI agent automations across Google Workspace services (including Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets, and Google Slides).

VibeAgent's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

• No AI/ML Model Training: User data obtained through Google Workspace APIs (including raw, aggregated, or derived data) is never used, transferred, or sold to develop, train, fine-tune, or improve foundational or generalized artificial intelligence (AI) or machine learning (ML) models.
• Ephemeral Processing & Data Isolation: All Google Workspace user data is accessed solely in real time upon explicit user action to execute the requested agent task. Data is processed ephemerally in-memory and is not stored, retained, or shared beyond the active session.
• Third-Party AI Services: Any third-party AI service providers utilized for inference operate strictly under commercial and enterprise API terms with zero data retention and strict contractual guarantees against training models on customer API inputs.
• Principle of Least Privilege: We request only the minimum granular scopes required to perform user-specified actions (such as composing drafts, creating calendar events, or reading selected files upon request).

6. Mobile Communications & SMS Privacy

If you provide your mobile phone number to Global Agent Studio (for account verification, alerts, service updates, or agent notifications), the following mobile privacy terms apply:

• Non-Sharing Statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories of data sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Message Frequency: Message frequency varies depending on your account activity, selected notification settings, service interactions, and active AI agent automations.
• Message and Data Rates: Message and data rates may apply for any SMS/text messages sent to you from us and to us from you. Please consult your wireless provider for details regarding your text and data plan.
• Opt-Out & Help: You can opt out of receiving SMS messages at any time by replying STOP to any text message. For assistance or inquiries, reply HELP or contact us at contact@globalagentstudio.com.
• Carriers: Wireless carriers are not liable for delayed or undelivered messages.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When your account is deleted, we will delete or anonymise your personal data within 90 days, except where retention is required for legal compliance, fraud prevention, or dispute resolution.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Service.

• Essential Cookies: required for core platform functionality and security
• Analytics Cookies: help us understand how users interact with the Service
• Preference Cookies: remember your settings and personalisation choices

9. Data Security

We implement industry-standard technical and organisational security measures including AES-256 encryption at rest, TLS encryption in transit, SOC 2 Type II compliance, role-based access controls, and regular third-party security audits.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate or incomplete data
• Erasure: request deletion of your personal data ("right to be forgotten")
• Restriction: request that we restrict processing of your data
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: where processing is based on consent, withdraw it at any time

11. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission where applicable.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: