Refund Policy

1. Overview & SaaS Subscription Model

Commercial terms for our visual agent workflow builder.

This Refund Policy applies to all commercial transactions, subscription tiers (including the Pro Tier at $49/mo or equivalent INR and Enterprise deployments), workflow execution add-ons, and digital services offered through VibeAgent (Scale Vibe Agent) and Global Agent Studio at globalagentstudio.ai and vibe.globalagentstudio.ai, published and operated by Global Agent Studio (operated in association with BRIGHT MEDIA SOLUTION PRIVATE LIMITED, "we", "our", or "us").

VibeAgent provides an intuitive, visual drag-and-drop workflow canvas (similar to n8n) for creating, connecting, and automating autonomous AI agents with multiple frontier LLMs, RAG vector search, custom triggers, and over 200+ pre-built SaaS connectors.

2. 7-Day Money-Back Guarantee (New Paid Subscriptions)

Risk-free trial period for new subscribers of paid plans.

We want you to explore VibeAgent with total confidence. For all first-time subscribers of our paid plans (such as the Pro Tier):

• 7-Calendar-Day Window: If within the first 7 calendar days of your initial subscription purchase you find that VibeAgent does not meet your workflow automation requirements, you may request a 100% full refund.
• No Questions Asked: We will issue a full refund of your first month's subscription charge, provided the request is submitted within 7 calendar days of the initial transaction timestamp.
• Eligibility: The 7-day money-back guarantee applies solely to the initial subscription period for new accounts, and does not apply to subsequent monthly renewal cycles or accounts that have previously claimed a refund.

3. Refund Eligibility for Technical & Billing Errors

Immediate reimbursement for system issues or unintentional charges.

Outside the 7-day money-back window, full refunds will be promptly granted under the following qualifying conditions:

• Technical Transaction Failure: Funds were debited from your card, UPI application, or netbanking account via the Razorpay payment gateway, but your VibeAgent workspace was not upgraded or provisioned.
• Duplicate / Multi-Debits: Network latency, browser timeout, or gateway latency resulted in two or more debits for a single billing period.
• Unintended Automatic Renewal (48-Hour Grace Period): If an annual or monthly renewal occurs unintentionally and you request a refund within 48 hours without having executed billable agent runs in the new cycle.
• Verified Service Outages: Prolonged, unscheduled platform downtime that fundamentally prevented you from operating critical automated agent workflows, subject to verification by our engineering team.
• Fraudulent / Unauthorized Transactions: Where an unauthorized transaction occurred using your credit/debit card or payment credentials, confirmed through official banking alert documentation.

4. Settlement Timeline & Payment Method (5 to 7 Business Days)

Mandatory timeline and original payment source settlement via Razorpay.

In strict compliance with Razorpay merchant standards, Reserve Bank of India (RBI) directives, and global banking practices:

• Review SLA: Our finance desk reviews all incoming refund requests within 24 to 48 business hours against Razorpay merchant logs.
• Original Payment Instrument: All approved refunds are credited back strictly to the original payment source utilized at the time of purchase (Credit Card, Debit Card, UPI ID, or Netbanking). Refunds cannot be redirected to third-party accounts or paid in cash.
• Crediting Timeline: Once initiated via the Razorpay payment gateway, the refund typically reflects in your bank statement or card balance within 5 to 7 business days, depending on your issuing bank and card network.

5. Non-Refundable Items & Usage Quotas

Scenarios where fees are non-refundable.

Refunds cannot be issued in the following circumstances:

• Custom third-party LLM inference or API usage fees consumed directly through external provider keys or non-refundable compute blocks.
• Subscription renewal requests submitted more than 7 days after the billing date where the workspace was actively utilized during that period.
• Accounts suspended or terminated due to willful breaches of our Acceptable Use Policy (e.g. deploying deceptive, malicious, or abusive AI agents).

6. How to Submit a Refund Request

Clear instructions for rapid processing.

To initiate a refund, please send an email to contact@globalagentstudio.com with the subject line: 'Refund Request - VibeAgent'. Please include:

• Your Full Name and Registered Account Email on VibeAgent
• Workspace Name / Organization ID
• Razorpay Payment ID (format: pay_xxxxxxxxxxxxxx) from your payment receipt or invoice
• Transaction Date, Timestamp, and Exact Amount paid (in INR or USD)
• Reason for your refund request (e.g. 7-day guarantee, duplicate payment, technical upgrade failure)

7. Merchant Identification & Grievance Redressal

Direct channel for billing escalations.

For any questions, dispute escalations, or inquiries regarding your refund status, please reach out directly: