Refund Policy for Anant

1. Overview & Voluntary Contribution Model

Clear definitions regarding spiritual donations and refund eligibility.

This Refund Policy applies to all monetary transactions, voluntary contributions ("Dakshina"), and digital services conducted on the mobile application "Anant - Sacred Scripture & AI Wisdom" (Application ID / Package Name: com.globalagentstudio.anant), published and maintained by Global Agent Studio (operated in association with BRIGHT MEDIA SOLUTION PRIVATE LIMITED, "we", "our", or "us").

Anant is dedicated to making ancient Vedic heritage, Sanskrit shlokas, English/Hindi commentaries, audio stotrams, and Veda AI contemplation accessible freely and without intrusive paywalls. Contributions made by seekers are voluntary donations utilized solely to maintain server hosting, API infrastructure, and ongoing scripture digitization.

2. General Refund Principle

Standard non-refundable nature of completed voluntary donations.

As voluntary donations directly support non-profit cultural preservation and cloud computation costs for AI wisdom, completed donations are generally treated as non-refundable once successfully processed.

However, Global Agent Studio is committed to the highest standards of financial ethics, consumer protection, and Razorpay merchant compliance. We honor valid refund requests under clear qualifying conditions outlined below.

3. Refund Eligibility Criteria

Qualifying scenarios where a full refund is promptly issued.

A full refund of the contributed amount will be issued in the following circumstances:

• Technical Transaction Failure: If funds were debited from your bank account, card, or UPI app, but our server or the Razorpay gateway failed to register the transaction or issue an in-app donation confirmation.
• Duplicate / Multi-Debit Charges: If network latency or multiple rapid clicks resulted in multiple debits for a single intended donation.
• Accidental or Erroneous Amount: If a significantly incorrect amount was entered and authorized inadvertently (e.g. ₹5,000 instead of ₹500), provided the refund request is reported within the designated window.
• Unauthorized / Fraudulent Transactions: Where an unauthorized transaction occurred using your credit/debit card, netbanking, or UPI credentials, corroborated by official banking notification.

4. Refund Window & Timeline for Filing

Time limits for submitting a valid refund request.

To be eligible for a refund, donors must submit their request within 7 calendar days from the date and timestamp of the transaction.

Requests submitted after 7 days may not be eligible for automated processing as funds may have already been allocated toward active server infrastructure and API licensing.

5. Refund Method & Processing Timeframe (5 to 7 Business Days)

Mandatory timeline and original payment source settlement.

All approved refunds are processed strictly through the Razorpay payment gateway back to the original payment source utilized at the time of payment (credit card, debit card, UPI ID, or netbanking account).

In compliance with standard banking protocols and payment aggregator guidelines:

• Merchant Review & Approval: Our finance team reviews and approves verified refund requests within 24 to 48 business hours.
• Gateway Settlement: Once initiated via Razorpay, the refunded funds typically reflect in your bank account or card balance within 5 to 7 business days.
• Original Payment Instrument: Refunds cannot be issued in cash, cheques, or redirected to an alternative third-party bank account under any circumstances (preventing financial fraud and AML violations).

6. How to Request a Refund

Simple step-by-step submission instructions.

To file a refund request, please email our finance desk at contact@globalagentstudio.com with the subject line: 'Donation Refund Request - Anant'. Please furnish the following details:

• Full Name of the Donor
• Registered Email Address and Mobile Number used within the Anant app
• Razorpay Payment ID (format: pay_xxxxxxxxxxxxxx)
• Transaction Date, Time, and Exact Amount in INR (₹)
• Specific reason for the refund request (e.g. duplicate charge, technical failure)
• Bank SMS or debit advice snippet showing the transaction deduction

7. Merchant Identification & Grievance Redressal

Direct contact information for payment disputes.

If you have any questions, require updates on an active refund, or wish to escalate a payment inquiry, please contact our support desk: